2: Describe each of these roles and responsibilities. How do we fulfill these roles and why are they important?

the leadership function

management roles and responsibilities

operations functions

Question 3: List and describe five systems or procedures that support work operations in the hospitality sector.

Question 4: What is quality assurance? Describe methods of quality assurance and explain why it is important.

Question 5: Describe some of the sustainability considerations for frontline management. Why is sustainability so important for executive decision making moving forward?

Question 6: What is time management and how does it help leaders and managers plan work?

Question 7: List five principles for delegation. Explain why you should refrain from interfering once you have delegated a task to a worker.

Question 8: Managers and supervisors require effective problem-solving and decision-making processes and techniques so they can apply them to workplace issues. List at least 10 issues that might require effective problem-solving in the hospitality, tourism or travel industry and describe at least one solution for each.

9: In the hospitality industry it is necessary that managers understand the legislative issues that affect the work organization. List at least 10 areas of legislation/regulation that hospitality managers must be aware of. Include in your answer what managers should do to ensure that legislation is followed and updated regularly.