2. Do you think leading and managing are the same thing? Explain.

3. Outline four qualities or traits of an effective leader.

i.

_________________________________________________________________________

ii.

_________________________________________________________________________

iii.

_________________________________________________________________________

iv.

_________________________________________________________________________

4. What are 'norms'?

5. Discuss the manager's role in promoting healthy norms.

6. Success in management is often measured in terms of efficiency and effectiveness. Explain the

terms 'efficiency' and 'effectiveness'.

Efficiency

Effectiveness

7. Management functions can be categorised as: planning, organising, leading, staffing and controlling

(monitoring). Define the staffing function, giving some examples to explain your answer.

8. Define the function of controlling or monitoring and provide some examples to explain your answer.

9. What advice would you offer to someone who wanted to improve his/her leadership ability?

10. Define the 'laissez-faire' leadership style.

11. Describe a situation where the laissez-faire style is effective to use.

12. What is participative leadership?

13. Describe a situation where a directive style o

13. Why should a team have some diversity in team members?

14. Discuss how you could encourage innovative work practices in your team.

15. What is groupthink?

16. How can a manager prevent groupthink?

17. For feedback to be effective, it should be specific, timely and constructive. Explain each of these

concepts.

Specific

Timely

Constructive

18. List five barriers to effective communication.