2. Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential. 3. Discuss three ways by which a business can ensure that confidentiality is maintained at work. 4. Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached. 5. Explain the mediation process and at least three key principles that should be taken into account when meditating at work. 6. Discuss three effective conflict resolution techniques