2.  Identify and discuss 3 disruptive innovations brought about by the COVID-19  pandemic within the hospitality industry  (15 marks )

hi there I need question 2 and 4 answers lengthened to meet the mark allocations, thank you.

question 2:

  a) The first disruptive innovations brought by the COVID-19 pandemic within the hospitality industry will be The Internet of Things. The hospitality industry needs to make as many processes automated as possible in order to reduce human interaction and increasing safety for guests. The hospitality industry would need to use robots instead of people to serve guests.

b) The second disruptive innovations brought by the COVID-19 pandemic within the hospitality industry will be the change in travel destinations. For example, a lot of tourists visit Europe during their holidays. However, as Europe was highly affected by the outbreak tourists might plan to travel elsewhere. Thus, those locations that were not hit that hard by the pandemic like Thailand, Vietnam will become more popular.

c) The third disruptive innovations brought by the COVID-19 pandemic within the hospitality industry will be flexible employment contracts. The revenue of a lot of businesses has collapsed to zero as a result of travel restrictions. Thus, in order to survive the industry needs to reduce costs and permanent workers can be replaced with temporary and part-time workers.

question 4. As a result of COVID-19, a “new normal” will be established. You will be entering an industry whereby a new way of life, a new mindset, and a new way of operation is needed. Therefore, a different set of behaviors will also be required from hospitality employees. 

Identify and prioritize the changes in knowledge, skill, and attitude that will be required in the future for hospitality employees.                                                          (15 marks)

First of all, these employees need to be completely aware of how the infection spreads. They should have knowledge about it as well as about the safety measures that can be used to prevent its spread like wearing face masks and gloves. Next, there needs to be a change in the attitude as well as they should practice social distancing, and if they are serving guests, they must ensure that there is a reasonable distance between themselves and the guests. In addition to that, they should be practicing sanitizing and cleaning activities and should be sanitizing their hands and the premises of the hotel quite a few times during the days. Their social skills need to be strong as well, and if they see some guests now practicing safety measures, then they should remind the guests to do politely. Most importantly, they should know how to use technology like the Internet of Things will change the way things are done in this industry, and robots will now do a lot of tasks that were done by humans. So, they should know how to make use of technology.