2. In determining disciplinary action, to what extent should you as a manager consider circumstances, intent, past history, seriousness of the offense, and consequences of the disciplinary action? If you vary the penalty according to such factors, how can you avoid making subjective and inconsistent judgments?

3. Describe the four essentials of successful discipline.

8. Describe the kind of person a manager might refer to an EAP counselor"

1. Describe four different approaches to decision making.
2. What is brainstorming, and what are its pros and cons
3. . Describe the pattern for solving problems.