2. In the Petite-Nation, a rural area between Gatineau and Montreal, assume that the emergency medical clinic, which opened a few years ago, is equipped with state-of-the-art technology. It can treat as many medical conditions as the larger ERs in nearby Gatineau or Montreal.

However, since its opening, it has been observed that 95% of the patients treated there have suffered fractures, the rest have suffered from cardiovascular accidents or food poisoning.

Choose the most accurate statement based on the product-process matrix.

Options for Question 2:

a)The clinic incurs relatively high opportunity losses.

b)The clinic incurs relatively high out-of-pocket costs.

c)The clinic is a product-driven process so should incorporate a lot of flexibility.

d)The clinic has well aligned process flexibility with demand for its services.