2 In which phase of team development is conflict management skills most exercised?

Storming

Forming

Norming

Performing

3 If a company is unable to obtain the necessary materials for handling a task which is due to a vendor delay, how would you interpret the situation?

Control issue

Defect

Bottleneck

Constraint

4 Social investment is part of which ISO 26000 subject?

Fair operating practices

Consumer issues

Environment

Community involvement and development

5 The quality guru who created the 14 Points and the 7 Deadly Diseases was:

Kaoru Ishikawa

Joseph M. Juran

Walter A. Shewhart

Edwards Deming

6 Which of the following are tools for gathering customer data?

Voice of the customer, surveys, QFD, interviews, and focus groups

Secret shopper, random selections X-ray scans, and statistical process control (SPC)

Phone surveys, mailed questionnaires, online surveys, and failure modes, and effects analysis (FMEA)

Voice of the customer, observation, cause-and-effect diagram, and Pareto charts

7 Since control charts like and R charts and and s charts are plotted with averages of the individual readings, the charts are robust to:

Departures from special cause variation

Risk

Hypothesis testing

The central limit theorem

8 Which of the following is a measurement system analysis (MSA) term for variation in the measurement when measured by two or more appraisers multiple times?

Stability

Calibration

Repeatability

Reproducibility

9 The series of activities that an organization performs, such as order, design, produce, and deliver products and services, is called:

An open system

A value stream

A multiple-path production stream

A transformational concept

10 One of the differences between a work instruction and a procedure is that the work instruction identifies:

When it is done (trigger)

Why it is done (business reason, purpose)

Where it is done (location/process step)

Who does what (personnel with specific skill set)

11 What is an example of a nonvalue-added project that is considered necessary?

Identifying improperly shipped items

Reviewing the design of a package

Double-checking the shipping label

All of the answers.

12 A baseline measurement of overall equipment effectiveness (OEE) is the product of:

Cost, quality, and speed

Mean time to repair and mean time between failures

Availability, performance efficiency, and quality rate

Maintenance, data collection, and work flow

13 Unplanned downtime loss is defined as the sum of the losses of:

Equipment runs relative to intended design or cycle times

Equipment availability due to unplanned stoppage of production over a period of time

Equipment operations due to operating at less than maximum designed efficiency

First-pass yield outcomes to planned available time

14 Methods used to identify internal and external customers include which of the following?

Critical mass focus group, community interviews, and robocalls

Brainstorming, SIPOC, marketing analysis data, and tracking a product in delivery

Brainstorming, videotaping product usage, and neighborhood committees

Shopper focus group, newspaper articles, and TV documentaries

15 The process variation reflects the:

Voice of the customer

Voice of the process

Voice of the enterprise

Voice of the control plan

16 Which of the following is an MSA term for accuracy of measurement at various measurement points of measuring range in the equipment?

Accuracy

Bias

Precision

Linearity

17 When we strive to understand the process and know that if one factor is changed or influenced in some particular way, then something different might happen downstream in the process is commonly referred to as:

Critical analysis

An effective business plan

Part of a good strategic plan

Systems thinking

18 The best way to reduce large, segregating inventories and carrying costs is to reduce:

The quality of work-in-process (WIP) inventory

Large work areas

Concurrent production of different models

The number of dedicated full-time employees

19 One factor that has helped Six Sigma be successful is:

The fact that business unit leaders are responsible for profit and loss

The structure it demands of the organization

The amount of feedback built into the system

The depth of historical background attributed to it

20 Lean experts define a process step as value-added if:

The manufacturer recognizes the value, it lowers the cost of the product, and it is done right the first time.

The customer recognizes the value, the industry is globally transformed, and there are no gray areas between value and nonvalue.

The customer recognizes the value, it changes (transforms) the product, and is done right the first time.

The organization has developed exceptional design teams, the product is transformed, and it is made faster than ever before.

21 Sustainable resource use is part of which ISO 26000 subject?

Community involvement and development

Consumer issues

Environment

Fair operating practices

22 The Critical to Quality (CTQ) review in your project is based on:

VoC

Data dispersion review

Regression

Central tendency

23 When designed experiments are used for process improvement, changes in ____ data may be observed even though the ____ measurement has not changed.

Continuous, locational

Locational, discrete

Discrete, continuous

Continuous, discrete

24 The ideal relationship of lean and Six Sigma methods is best described as which of the following?

Lean and Six Sigma conflict, resulting in reduced overall quality.

Deploy either Lean or Six Sigma activities, not both.

Lean and Six Sigma should be integrated so that the overall improvements will be sustained and continually reinforced.

Lean activities should be completed before starting Six Sigma.

25 The key tool of a process approach when looking at issues is:

Input process output (IPO)

Plan-do-check-act (PDCA)

The Pareto principle

The Red X

26 Variables that show the observed results of an experimental treatment, as a result of controlling levels, interactions, and number of factors, are:

Dependent variables

Main effects

Response variable

Independent variables

27 Failure modes and effects analysis (FMEA) tabulates risk priority codes based on:

Severity occurrence, and detection

Objective measures and subjective evaluations

Ishikawa and five whys methods

Technical, business, and customer impacts

28 What part of a process should you pay attention to the most at the beginning?

Whatever is problematic

Anything complex

Important items

Anything efficient

29 Which of the following techniques is best for ensuring data accuracy and integrity?

Providing limited instructions or training to data collectors

Maintaining a calibration schedule for data collective equipment

Use of plastic calipers on hot metal parts

Rounding of measures to ease calculations

30 The Define phase of the DMAIC model serves which of the following two primary purposes?

It defines the project management process and defines the desired project outcome.

It defines the project management process and defines the problem or issue to be worked on.

It defines the project management process and defines the budgetary constraints.

It defines the project management process and defines the undesirable outcome.

31 Unusual events that the operator can remove or adjust are known as:

Special causes of variation

Common causes of variation

Natural variation

Unassignable causes of variation

32 What is the most common cause of a failed Six Sigma program in an organization?

Failure to properly define the processes to be utilized in the organization

Managements lack of commitment too real process improvement

Lack of proper training for the various team members

Too many organizational definitions of what Six Sigma should be

33 What index is calculated as the total number of defects/deficiencies divided by the total number of products produced?

DPU

RTY

DPO

DPMO

34 A sample of size six is randomly selected from a batch with 10% defective. What is the probability that the sample has exactly one defective?

0.2916

0.409

0.3543

0.3281

35 The essence of a failure modes and effects analysis (FMEA) is the study of

Opportunity to use a front-end tool

Potential disaster

Risk

Robustness

36 The traditional definition of natural process limits is:

vVvtrZ7nWl.jpg Enlarged View A

B

C

D

37 Who developed the concept of what is called statistical process control (SPC)?

Kaoru Ishikawa

Joseph M. Juran

Walter A. Shewhart

Edwards Deming

38 Which international standard is related to social responsibility?

ISO 22000

ISO 20400

ISO 9001

ISO 26000

39 Relevant process measures to support corrective actions include:

Attributes charts, variable charts, details concerning quality costs, and timelines

Takt time and cycle times, Kanban boards, and kaizen blitz outcomes

Customer demand, process capacity, voice of the customer, and net promoter scores

Outcomes relative to customer requirements, customer feedback, and details concerning quality, costs, and timelines

40 What factor can influence the points on the Kano model more than anything else?

Value

Time

Resources

Employee effort

41 Which measurement scale uses intervals with values of the scale that have no numeric meaning in the way that usually applies with numbers, and no ordering scheme?

Interval

Nominal

Ratio

Ordinal

42 A charter is a document stating the purposes of the project. Every charter should contain which of the following points?

Scope, team member names, cost projection, benefits, and results

Problem statement, purpose, benefits, scope, and results

Vision statement, purpose, strategic plan, benefits, and results

Problem statement, purpose, cost projection, scope, and next steps

43 When selecting an improvement, what is a factor that should be considered?

Random selection

Champions preference

VoC

Team voting on favorite

44 Teams typically go through the following sequence or stages of evolution:

Forming, challenging, testing, agreement

Forming, storming, norming, performing

Circling, advancing, organizing, accomplishing

Honeymooning, presentation, advocating, completion

45 Which quality tool uses sets of words, tally lists, or graphics to precategorize potential outcomes for data collections?

Check sheets

Pareto diagrams

Scatter diagrams

Run charts

46 When setting up a data collection scheme for your project, which data set will be the most useful for measuring sensitivity to process changes?

Ratio

Locational

Continuous

Discrete

47 Recurrence of a problem can be positively controlled through:

Clear instruction, strict supervision, and rapid intervention

Standardization and certification of quality peripherals, including system, environment, and supervision

Targeted tampering and frequent process adjustments to normalize averages and ranges

Removal of the nonconforming or deficient resources

48 When planning to study a process or system, it is very important to first identify the:

Environmental challenges

History

Business plan

Boundaries