2 Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: points Inspection time Wait tine (from order to start of production) Process time Move tine Queue time 0.6 days 16.3 days 3.0 days 1.2 days 3.7 days Spoed cool Hint Required: 1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your percentage answer to nearest whole percent.) 3. What percentage of the throughput time was spent in non-value-added activities? (Round your percentage answer to nearest whole percent.) 4. Compute the delivery cycle time (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your percentage answer to 1 decimal place.) Print References 1. Throughput time 2 Manufacturing cycle efficiency 3 Non value-added throughout time 4 Delivery cycle time 5. New manufacturing cycle officiency days % % days % Reid Company would like to implement a balanced Scorecard performance measurement system Its senior management team has assembled the measures shown below for possible inclusion in its scorecard. Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced Scorecard. Learning & Growth X Internal Business Process Customer Financial Item EX Employee absenteeism rate 1. Sales from new customers 2 Customer delection rate 3. Average fuel cost per sales dollar 4. Average number of workplace accidents per employee 5. Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under-represented groups Percent of customers that strongly agree with the statement 8 "Your employees treated me courteously 9. Return on assets 10 Percent of customers that strongly agree with the statement "Your company has a superior commitment to product safety 11. Number of modular product designs 12 Lost sales due to out of stock merchandise 13. Pounds of waste produced 14. Number of customer referrals 15. Residual income 16. Average mentorship hours per employee