2) Managers must ensure that goals are being met and procedures are being followed. To do this, they employ control systems. Control involves monitoring activities to ensure that they are being accomplished and correcting deviations. Which of the following is the BEST example of control? a Zane's takes the feedback from its formal and informal surveys and tweaks its service offerings to improve its relationship with customers. b Recreational equipment and high-end equipment are located in different parts of the store so that customers know where to go. c Zane's considers every transaction that the customer can potentially make during their lifetimes, rather than viewing each transaction singularly. d Employees at Zane's are empowered to satisfy the customer independent of upper management. e Zane's measures customer service satisfaction after every point of contact