2. Match the situation on the left with the communication terminology on the right. Table 16 - Matching Situation Answer Communication Terminology Employees have a difference of opinion on selecting a forum for a meeting. Each party discusses their chosen forum's advantages and disadvantages and negotiates their position. A. Conflict Resolution Discussing pay rise and flexible working hours for an employee. B. Mediation Calling in a manager from another department reach an agreement about department goals and objectives. C. De-escalation Calling a team meeting to discuss specific roles and responsibilities of employees. D. Negotiation