2. Operations management a) in services, customers are involved in the production process. Give your own example of this and explain a problem that it creates for the firm. What is the solution to this problem? [3] b) When services require people to produce them, why does it limit the size of a firm? Explain with your own example. [2] C) Explain the advantages of JIT production systems. Explain how essential "pandemic goods (such as PPE) have become an exception to this? [3]