2 Part i: Give a scenario or use examples to explain why customer satisfaction plays an extremely important role in the supply chain. Be sure to mention any advantages of having a satisfied customer base. (5 marks) Part ii: You have been hired as a Supply Chain Manager for 10 years at a company. A new employee says to you "I just don't have any luck with managing suppliers, they just don't want to work with me. I know all the theories and frameworks for Supply Chain, and still I'm having this difficulty". Explain to your inexperienced co-worker why managing suppliers also requires soft skills, rather than just technical skills. Be sure to use examples to justify your point