2 points 18) Which of the following statements about a routine inquiry that seeks only one piece of information is true? * A) The message can move to a goodwill ending immediately after you ask your question. B) It is inappropriate for the sender to add any extra explanation related to the query. C) The length of the message must be kept to a minimum by excluding closing remarks. OD) For such a message, it is advisable for the writer to use the indirect approach. E) The message requires that the writer use the we-viewpoint in addressing the reader. 19) Which of the following is the most appropriate beginning for a typical routine inquiry message? 2 points A) a friendly question such as "How are you doing?" B) a buffer designed to set up persuasive efforts C) a persuasive opening using the indirect approach D) an off-subject, friendly introduction E) a brief statement to orient the reader