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2. Propose new HR policies and include the following in your proposal: (40%) a. how to improve employee retention; b. more effective customer service practices;

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2. Propose new HR policies and include the following in your proposal: (40%) a. how to improve employee retention; b. more effective customer service practices; c. the use of technology to improve interoffice communication; d. create/revise employee performance appraisal5

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