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2: Quality Management [5 points] Read the HBS case Hank Kolb, Director Quality Assurance (in Course packet) and answer the questions below. What quality problems
2: Quality Management [5 points] Read the HBS case "Hank Kolb, Director Quality Assurance" (in Course packet) and answer the questions below. What quality problems is the company facing. (1/2 page) What do you recommend the company should do to address the quality problems in the short run and in the long run? Explain and justify. [1 to 1.5 pages]
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Price Management Strategy, Analysis, Decision, Implementation
Authors: Hermann Simon, Martin Fassnacht
1st Edition
3319994557, 978-3319994550
