2. Spartan Redi-Care is a small urgent care facility located near a university. The manager of the facility decided that the most effective way of competing is to emphasize short wait times which should be no more than 30 minutes. The following data has been collected from a three-week period of typical demand: ca=3cp=1u=70%tp=6minutes a. What is the actual average wait time for Spartan Redi-Care? b. If the average wait time is greater than 30 minutes, what are some actions (list at least two) that can be introduced to reduce it? [10 points]