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2. Suppose Grayson implemented Fast Track by keeping BOP! Team 1 together as one team and giving priority to Fast Track calls. Given the team's

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2. Suppose Grayson implemented Fast Track by keeping BOP! Team 1 together as one team and giving priority to Fast Track calls. Given the team's current staffing of eight technicians, what fraction of customers could be Fast Track with an average wait of less than one minute? How many more technicians would be needed as the number of Fast Track callers increased? What would be the impact on standard calls

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