2. To describe your chosen process, you will complete the Title and Box 1 of your A3 (refer to the A3 template examples in your "Managing to Learn" book or this weeks lecture). To complete box 1 you will have to answer 3 questions: a. What specific performance measure (KPI with units of measure) needs to be improved? You need to choose 3 KPI's that describe your process and measure them. b. What is the purpose, the business reason for choosing this issue? c. What is the historical context of the situation (i.e. how long has this been happening)