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2 . USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal
USA Airlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial.
tablePerformance measure Cost of leasing airport gates, Gallons of oil used, Cost of leasing airplanes, Employee diversity training sessions completed, Time airplane is on ground between flights, Percentage of waste recycled, Cash flow from operations, Airplane miles per gallon of fuel, Safety violations per mile flown, Percentage of ground crew trained, Return on investment,
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