2: What are the components of setting expectations in business/ workplace? Explain with examples of any one of the components that you feel is more important and why? Why avoiding exaggeration and superlatives is important in business communication? Provide your opinion with the best example. What are the components of 'PREP Method' and how it helps to position your presentation or conversation? Mention the components of chronological resumes and explain how it helps in getting up to shortlists