2. What form of performance measure is presented in the bar chart below? a. output

b. quality

c. outcome

d. productivity

RIDERS RATE OUR SERVICE (Seattle Area Transit Authority)

3. The Seattle Transit Authority monitors the following. Which is closest to an outcome measure of performance?

a. changes in pollution and traffic congestion attributable to mass transit use

b. number of passengers using bus and subways over a period

c. frequency of missed stops, incorrect bus signs, and late buses

d. complaints about rude bus drivers and unhelpful subway personnel