2.) which of the following best represents the Plan step in the Plan-Do-Check Act (PCDA) cycle?

A) Implement the chosen course of action

B) Measure and Monitor ongoing performance and take short term actions based on the measured perfoance

C) Take actions to lower costs change resource allocation, improve the quality, cycle time and flexibility of processes, modify the product mix change customer relationships and redesign and introduce new products

D) Define the organizations purpose and select the focus and scope of strategy.