2. Which of the following is NOT a key component of the operations management process? A) Planning B) Controlling C) Marketing D) Designing

3. Just-in-Time (JIT) is a production strategy that aims to: A) Maximize inventory levels B) Minimize production lead times C) Maximize production batch sizes D) Minimize customer demand fluctuations

4. Total Quality Management (TQM) is a philosophy that emphasizes: A) Reducing employee involvement in decision-making B) Minimizing customer feedback C) Continuous improvement and customer satisfaction D) Reducing production costs at all costs

5. Which of the following is a key performance metric used in operations management to measure efficiency? A) Return on Investment (ROI) B) Customer Satisfaction Index (CSI) C) Inventory Turnover Ratio D) Employee Engagement Score

6. The process of determining the best way to produce a product or deliver a service is known as: A) Quality control B) Process improvement C) Facility layout D) Capacity planning

7. What does the term "lead time" refer to in operations management? A) The time it takes for a product to deteriorate B) The time it takes to complete a production order C) The time it takes to train a new employee D) The time it takes to ship a product to a customer

8. Which inventory management method involves keeping a constant amount of inventory on hand and ordering more when it reaches a certain level? A) Just-in-Time (JIT) B) Economic Order Quantity (EOQ) C) Safety stock D) ABC analysis

9. In the context of supply chain management, what does "bullwhip effect" refer to? A) A sudden increase in demand for a product B) A gradual decrease in the quality of a product C) The distortion of demand information as it moves up the supply chain D) A sudden increase in the price of raw materials

10. Which of the following is a key factor in facility location decisions in operations management? A) Proximity to competitors B) Availability of skilled labor C) Weather conditions D) Historical significance