Question
20 call center agents need training. The training is one hour long and a max of 4 agents can attend each session. The sessions may
20 call center agents need training. The training is one hour long and a max of 4 agents can attend each session. The sessions may not be scheduled back-to-back. The training should be scheduled at a time when it impacts the call volume the least. More agents cannot be hired. When should each agent be scheduled for training? Agent Schedules:
Call Volume:
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Quantitative Analysis For Management
Authors: Barry Render, Ralph M. Stair, Michael E. Hanna
11th Edition
9780132997621, 132149117, 132997622, 978-0132149112
