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QUESTION 28 Defective material from suppliers and lost production time are examples of: O internal failure costs. O external failure costs O appraisal costs. O prevention costs O replacement costs QUESTION 29 The method for evaluating location alternatives based on comparing composite (weighted average) scores of both quantitative and qualitative criteria is: O break-even analysis. O transportation method. O factor rating analysis O linear regression. O a Voronoi polygon. QUESTION 30 4 Which of the following is not a dimension of service quality? O convenience O tangibles O responsiveness O assurance O conformance