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20. The Dow Jones Sustainability index looks at competence in which of the following areas? a. Customer loyalty b. Technological c. Financial d. Employee retention
20. The Dow Jones Sustainability index looks at competence in which of the following areas? a. Customer loyalty b. Technological c. Financial d. Employee retention 21. A disadvantage of formalization in organization structure is: a. Decision making is at a faster pace b. Formalized structure is associated with increased motivation and job satisfaction c. Strategic decision making occurs often d. Reduced innovativeness occurs because employees are used to behaving in a certain manner
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