20.10 Grizzley Corp implemented a new system three months ago. Although the changes were well planned, well-designed, and thoroughly tested before and after conversion, the changes haven't resulted in any productivity increases or process improvements. What would be the best course of action for the ment of Grizzley Corp to take in order to find out what may be the issue? O a) Conduct interviews with employees to find out why the changes weren't as effective as planned. O b) Make observations of how the system is currently working. O c) Study the system documentation to find out what may have gone wrong O d) Have employees answer questionnaires about the system. 1 attempt remaining MacBook Air 3 4 0