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2016 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response

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2016 2017 Cell phones produced and shipped Number of defective units shipped Number of customer complaints Units reworked before shipping Manufacturing cycle time Average customer-response time 5,00020,000 400 1,000 200 1,000 15 days 16 days 30 days 32 days 200 450

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