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2018 Question 17 (of 100) As a dimension of service quality, the appearance of physical facilities, equipment, personne, and communication materials as a dimension of

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2018 Question 17 (of 100) As a dimension of service quality, the appearance of physical facilities, equipment, personne, and communication materials as a dimension of service quality is refered to as O responsiveness O compet O tangibility empathy. 4 6 7 5 2 3

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