2.1 How can you determine what your role is in a workplace, group or membership to a club etc?

2.2 List seven ways to encourage participation in a workplace.

2.3 List five communication techniques you might use when supporting group activities.

2.4 Explain three communication techniques workers can use to communicate appropriately with clients and colleagues. Include an example of how workers can demonstrate each of these techniques.

2.5 Explain the process for managing breaches of workplace behaviour. List the steps taken to discipline or alleviate this situation.

2.6.a

List five issues that contribute to bad behaviour.

2.6.b

List three strategies that encourage participants to abide by agreed behaviours.

2.7 How can employees be rewarded, praised and encouraged to share ideas and be involved in the organisational goals. For example, achievement award, ie employee of the month/ year.