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21. Outline the complete problem-solving process from identification to resolution. 22. Discuss how to monitor customer service relationships. 23. Outline two (2) strategies to manage

21. Outline the complete problem-solving process from identification to resolution.

22. Discuss how to monitor customer service relationships.

23. Outline two (2) strategies to manage and improve customer service relationships.

24. Outline two (2) common techniques for solving customer complaints.

25. Explain methods for managing customer records.

26. Outline three (3) elements of effective customer service.

27. Explain how quality, time and cost help in managing effective customer service.

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