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2.1 Setting performance objectives is very important in operations management. List six and discuss six key objectives you may consider to set for customer service

2.1 Setting performance objectives is very important in operations management. List six and discuss six key objectives you may consider to set for customer service (12) 2.2 What does the acronym VUCA stand for and what would you do as operations a management practitioner to survive in a VUCA business environment (8)

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