21.To make game playing successful, the employees must be able to

a.mine data.

b.form strategic alliances.

c.win.

d.use ERP.

22.For game playing to work, motivation must come from

a.individual employees.

b.lower management.

c.the board of directors.

d.upper management.

23._____________ is a characteristic of a company that is best suited for open-book management.

a.Large size

b.Decentralized management

c.Centralized management

d.Service-oriented

24.EMS stands for

a.environmental manufacturing system.

b.employee management system.

c.emergency medical services.

d.environmental management system.

25.____________ is (are) a strategy for dealing with environmental effects.

a.End-of-pipe strategies

b.Process improvements

c.Pollution prevention

d.All of the above

26.EMS has to do with handling

a.pollution.

b.manufacturing.

c.scrap.

d.by-products.