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2.2 Process Charts use a range of symbols to map out a process. The information below is a process for the application for a new
2.2 Process Charts use a range of symbols to map out a process. The information below is a process for the application for a new identity document at the Department of Home Affairs. Construct a Process Chart for the existing process. (15)
Process Description | Distance in Meters | Time in Minutes | |
1 | Enter Buildingand move to enquiry counter | 15 | 3 |
2 | Wait in queue | 45 | |
3 | Make enqueries | 5 | |
4 | Collect forms | 2 | |
5 | Complete forms & check if correct | 20 | 10 |
6 | Go to counter 7 queue | 30 | 5 |
7 | wait in queue | 40 | |
8 | Hand form to attendant | 1 | |
9 | Attendant captures information onto computer | 5 | |
10 | Document is printed and reference number inserted | 3 | |
11 | Check spelling of name, address & contact number on document | 4 | |
12 | Move to cashiers | 20 | 5 |
13 | Wait in queue | 30 | |
14 | Pay cashier | 5 | |
15 | collect receipt, check & put into wallet | 3 | |
16 | Exit building | 10 | 2 |
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