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2.2 Process Charts use a range of symbols to map out a process. The information below is a process for the application for a new

2.2 Process Charts use a range of symbols to map out a process. The information below is a process for the application for a new identity document at the Department of Home Affairs. Construct a Process Chart for the existing process. (15)

Process Description Distance in Meters Time in Minutes
1 Enter Buildingand move to enquiry counter 15 3
2 Wait in queue 45
3 Make enqueries 5
4 Collect forms 2
5 Complete forms & check if correct 20 10
6 Go to counter 7 queue 30 5
7 wait in queue 40
8 Hand form to attendant 1
9 Attendant captures information onto computer 5
10 Document is printed and reference number inserted 3
11 Check spelling of name, address & contact number on document 4
12 Move to cashiers 20 5
13 Wait in queue 30
14 Pay cashier 5
15 collect receipt, check & put into wallet 3
16 Exit building 10 2

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