22Which of the following statements are true? (There are multiple correct answers) Preformatted screens in the OE/S process are a control plan that involves the detailed comparison of the individual elements appearing on two source documents. The OE/S process is part of the general ledger/financial reporting process. One-for-one checking in the OE/S process is a control plan that simplifies the data entry process, and may prevent the customer service representative from omitting data, to fill in certain fields, and reject incorrectly formatted fields to reduce input errors. Customer Relationship Management (CRM) tools can be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want. A tickler file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file. When a customer service representative enters data into the OE/S system, the first screen prompt is usually for the customer number.