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2.3 Describe a situation where you applied a technique that indicates flexibility when dealing with others. You must specify: The situation How you demonstrated flexibility

2.3 Describe a situation where you applied a technique that indicates flexibility when dealing with others.

You must specify:

  • The situation
  • How you demonstrated flexibility in the situation
  • There is an example answer below. Do not copy the example answer.

Example answer

Your answer

The Situation

I have always worked the night shift because I enjoy spending the day staying active and being outdoors.

Recently my work colleague expressed interest in taking a technical course, but she could only do it on the 2 days she usually works.

Flexibility demonstrated

Although I prefer to work at night, I offered to swap my 2 night shifts with her 2 day shifts so that she could take the class because I knew how important it was to her.

2.4 Describe a situation where you applied a technique that indicates adaptability when dealing with others.

You must specify:

  • The situation.
  • How you demonstrated adaptability in the situation.
  • There is an example answer below. Do not copy the example answer.

Example answer

Your answer

The Situation

The manager of the restaurant left and a new manager started. The new manager had a very different management style in that he was much more involved in everything we do.

Adaptability Demonstrated

I learned to adapt to this different management style. Rather than getting upset or angry, I respected that was his way and continued to make job well as always and formed a good working relationship with him.

2.5 Describe a situation where you applied a technique that indicates consideration for the emotions of others when making decisions.

You must specify:

  • The situation.
  • How you demonstrated consideration for the emotions of others.
  • There is an example answer below. Do not copy the example answer.

Example answer

Your answer

The Situation

My co-worker was not feeling well and was not performing as well as he usually does because he was exhausted and weak. He had to come to work because there was no one to fill his shift.There were several complaints from customers and my manager wanted to discuss it with him at the end of the shift.

Consideration Demonstrated

I suggested that it should wait until the following day to avoid making him feel worse. I explained to the manager that he wasn't well and he had only come in because we needed him. The next day he was much better and was able to handle the discussion with the boss and explain what happened.

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