2-3 paragraphs each

1. What are the challenges and opportunities that diversity provides to organizations? How can organizations manage diversity effectively?

2. When at work and talking on the telephone, what techniques have you found useful? If you don't talk on the phone at work, then answer it from the point of view of when you are talking with a customer service representative and how you feel the dialogue and techniques they use to assist you should be done. What might you do differently based on this unit's readings?

3. What sorts of cultural diversity do you find in your immediate environment of family, friends, work, school, groups, and so on? How do you best interact and learn about the differences in cultural backgrounds and behaviors? What does inclusion mean to you and why or why not is it important? Give an example.