23 ut of uestion The major difference between a business process and a business function is that: Select one: O a. business processes emphasises what gets done, business functions emphasise how it gets done. O b. business processes are customer driven, business functions are task driven. O c. business process personnel are highly skilled specialists, business function personnel are generalists operating across numerous areas. O d. business processes emphasise vertical structure and hierarchy, business functions emphasise the horizontal integration of the organisation. d 24 out of question The philosophy of TQM is geared around four main concepts. These concepts are: Select one: Oa. quality, process, people and organisation. O b. quality, people, organisations and management. O c. quality, process, people and management. O d. quality, process, organisations and management.