23.10 23.11 23.12 23.13 23.14 23.15 Indenti'fj.r and describe the core objectives of the customer perspective. Describe the three principal internal business processes that can be included within the internal business perspective. W'hat is manufacturing cycle efficiency? Describe three principal categories within the learning and growth perspective. Provide examples of performance measures within each of the four perspectives of the balanced scorecard. Describe the four unique characteristics distinguishing service companies from manufacturing organizations