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2-3b-8 Which of the following is true of customer relationship management? a. The philosophy that the customer is always right has a positive effect on
2-3b-8 Which of the following is true of customer relationship management? a. The philosophy that the customer is always right has a positive effect on facility management customer relationships. b. A policy of zero errors is a best practice for maintaining customer relations. c. Excellent or creative error recovery can be a source of customer satisfaction. d. Facility staff empowerment can be detrimental to customer service due to reduced service delivery consistency
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