24 of 39 The facility manager is responsible for managing and overseeing a strategic facility plan. What is NOT part of that responsibility? Aligning the facility's strategic plan with the demand organization's strategic plan Understanding the demand organization's strategic plan and purpose Managing and overseeing the tactical steps needed to achieve the goals of the demand organization's strategic plan Helping the demand organization align its plan with the facility's strategic plan. 25 of 39 Using a workflow process for occupant services as a guide, what is done before scheduling service? Assess occupant needs Assign the task to someone Input data into the system Measure the current performance 26 of 39 In addition to the strategic facility plan, what other information should a facility manager reference when developing a tactical maintenance management plan? inventory/register key performance indicators (KPIs) work log reports project charter 23 of 39 As facility manager, what is your primary responsibility? Developing effective facility management business processes Supporting the organization's mission and goals Fulfilling occupant needs Providing facility management technologies 27 of 39 What is the first thing you should do when developing a comprehensive process for managing energy? Hire a contractor or consulting firm to perform an energy audit. Publish an energy conservation program and train all occupants in energy-saving techniques. Establish a baseline of current consumption based on bills and meter readings. Replace all light bulbs with energy-efficient alternatives. Of 39 Which factor is NOT considered when assessing whether to contract services or staff them internally? Total cost of service Speed or service Perceived image of facility organization and staff Relevance to the facility mission 29 of 39 What is NOT considered a primary factor when deciding on an Crop one question at a time acquisition? The anticipated work effort required to maintain the equipment. The impact of the equipment on the community and environment. The length of the warranty period. The energy efficiency of the equipment. 30 of 39 What should a facility manager do to develop service plans that reflect what occupants need? Act on suggestions from vendors and contractors. Consider previously implemented practices. Increase occupant interactions with staff. Survey occupants for their input. 31 of 39 What is NOT a viable reason to modify a facility? Expansion or contraction of facility equipment or space needs Changes in facility mission that reorders priorities and personnel Movement and/or relocation of occupants within the organization Anticipated changes in leadership