24 The value of social capital includes:

Group of answer choices

Quantity of relationships

Strength of realtionships

Resources controlled

All of these items

25 Risks with UGC (User Generated Content) include?

Group of answer choices

Junk and crackpot contributions

Misleading content

Unfavorable reviews

Mutinous movements

All of these items

26 Enterprise Social Networks focus on facilitating?

Group of answer choices

Cooperative work within an organization

Improving internal communications

Knowledge sharing

Problem solving

Decision making

All of these items

27 The source of the "Data" in Big Data includes:

Group of answer choices

Activity data

Conversation data

Photo & Image data

Sensor data

All of these items

28 Social CRM systems have the following attributes:

1. Joint activity between the company and the customer.
2. Customer lifetime value is not always obvious.
3. Customers have more control over the process.
4. The company can no longer control what the customer sees, hears, or reads.
5. The company is in charge of the interaction.

Group of answer choices

Items 1, 3 and 4

Items 1, 2, 3, and 4

Items 1, 2 and 5

Items 1, 2 and 4

All of these items