26. It is the process of creating a free flow of ideas without fear of criticism and then thinking about the good and wild ideas generated: a. Benchmarking b. Brainstorming c. Check sheets d. Decision matrix 27. After one month on his positions nurse manager Michael and his management committee assessed the regulatory measures taken and correct whatever discrepancies are found. This is part of which step in the management process? a. Planning b. Organizing c. Directing d. Controlling 28. He is not satisfied with the way things are going in his unit. Patient satisfaction rate is very low for two consecutive months and staff morale is at its lowest. He decides to plan and initiate changes that will push for a turnaround in the condition of the unit. Which of the following is a priority for Nurse Michael? a. Call for a staff meeting and take this up in the agenda b. Seek help from his supervisor c. Develop a strategic action on how to deal with these concerns d. Ignore the issues since these will be resolved naturally 29. Knowing the various leadership and management theory, which of the following should Nurse Manager Armando use if he has lazy, and unproductive followers? a. Transactional Leadership b. Servant Leadership c. Quantum Leadership d. Transformational Leadership