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27. Which of the following is not one of the elements of the balanced scorecard? a.strategic plan b.performance perspectives c.performance metrics d.strategic objectives 28. Which

27. Which of the following is not one of the elements of the balanced scorecard?

a.strategic plan

b.performance perspectives

c.performance metrics

d.strategic objectives

28. Which of the following is not one of the four performance perspectives included in the balanced scorecard?

a.customer

b.internal processes

c.research and development

d.financial

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