28 (1 point) Are Transactional and Transformational leadership opposing approaches? a) True b) False Question 29 (1 point) What is the fourth contingency variable, alongside technology, strategy, and size, that influences the appropriate structure for an organization? a) intensity of competition b) environmental uncertainty c) leadership d) history Question 30 (1 point) A Balanced Scorecard assesses four areas contributing to a company's performance: financial, customer, internal process, and __________. a) external pressures b) innovation/growth assets c) environmental factors d) government regulations