28. Revise your policies and procedures - 1 hour @ Review your policies and procedures in light of the feedback you received during the meeting. Highlight your changes in yellow. You should make at least one change to each document. Save these versions of the documents as: ' Reception Customer Service Policy and Procedures ' Catering Customer Service Policy and Procedures ' Wellness Customer Service Policy and Procedures When completed, submit them to the administration Officer (your assessor), who will upload them to the resort's website, so they are easily accessible to customers and staff