2C - PERSONAL READINESS Personal Capability: Any gaps between what the manager can do and what is required to effectively lead the change process? 2) Starting Conditions 3) Guidelines for Action 4)Action Plan Factors: State of the urgency (how much time do you have) Credibility (Have shown ability to manage effectively?) Power (Have shown ability to make things happen?) Change Agenda - Understand how to create a "Change Agenda" by looking at gaps that need to be addresses as well as the leverage points that need to change AND by grouping them into behavior and non-behavior items Starting Conditions - Determine the state of urgency (anticipatory, reactive, crisis), as well as assessing the "readiness" of the business and the personal leadership for both commitment and capability