2.Refer to Highlight "Change Metrics". Which of the following statements best describes why the business leaders altered their approach to the organizational crisis.

Multiple Choice

Upon assessment of the competitive environment using evidence-based analytics, Continental's leaders recognized that the organization's emphasis was misplaced, and changed its strategic objectives.

The bankruptcy court appointed independent overseers to force change.

Continental leadership was attempting to raise stock prices in anticipation of a buyout.

Union leadership was ready to call for a national walkout during the Chapter 11 hearings.

3.Upon review of the effectiveness of a strategic business decision using evidence-based analytics, business leaders may reverse course. Refer to Highlight, "Unanticipated Consequences at FedEx". What factor(s) led to reversal of the new scheduling system?

Multiple Choice

Restrictions on international air space were not accounted for in the decision making.

The cost of upgrading the technology infrastructure was cost prohibitive.

The new system contained assumptions that did not consider critical factors such as changes in time zones, travel time across hemispheres, and pilot flying hours.

There was an inadequate number of aircraft to accommodate the new schedule.

5.Sustainability of change is associated with:

Check All That Apply

• New working practices
• Reductions in time to market
• Adapting to circumstances to gain increasing benefits for organizational initiatives

6.Redesigning roles, staff selection, and redesign of reward systems is linked to

Multiple Choice

Changing societal requisites and regulatory policies

Attracting employees

"human sustainability" policies to address human and social sustainability

None of the above

7.Walking the Talk" is a(n)

Multiple Choice

Euphemism

Theoretical term for employee / manager communication

Phrase that refers to a leader who encourages volunteer acts of initiatives, celebrates "smaller wins" and "corrections" in progress

Outdated term for leadership in today's cyber world