2.Review the items listed in Figure 12-9, which lists possible measures of

the value of an ERP. For each item, provide a specific example from the

case description. If the case does not address a particular item or it does

not seem to apply, simply state "NA."

Determine how you will measure success. Set up specific metrics based on your industry Perform regular post implementation audits Analyze you performance numbers Set up universal processes Create a continuous learning loop Prepare for inevitable security failures