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3 As a project manager, you learn that a product is behind schedule. After communicating the delay to the customer, you listen to their frustrations,
3 As a project manager, you learn that a product is behind schedule. After communicating the delay to the customer, you listen to their frustrations, address them, and find a solution beneficial for both of you. Which soft skill does this represent? 1 point Trust-building Empathetic listening Work ethic Networking
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